FAQ’S

Frequently Asked Questions

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HOW DO YOU PACKAGE YOUR SPICES?

Our spices are sold in resealable plastic bulk bags and flint-glass jars. For most spices, you can choose bags or jars; there are a few that come either only in bags or only in jars. Bags and jars are both available in a range of sizes.

IS MY ORDER SECURE?

We treat your payment information with absolute security. All purchases are secured by Godaddy Extended Validation SSL. At no time is your credit card number stored or is accessible by our staff. We are audited quarterly to ensure security compliance and follow all practices defined by our bank and credit card processor.

When placing an order a unique reference number is created to allow repeat orders without reentering your credit card details. This number allows us to process orders in the future without recollecting your credit card details. This is called a “reference transaction” and is the industry standard for secure eCommerce.

In compliance with bank requirements, the last 5 digits of your credit card number are stored to help you identify your payment method, but this information insufficient for making a purchase.

Should you wish to delete your payment details you may do so at any time from the “My Account” section of the website.

HOW MUCH IS SHIPPING?

We try to price spice shipping to just cover our costs. Your shipping cost is based on the weight of the products in your order and your geographic distance from Miami. The price will be provided to you before you confirm your order. 

HOW WILL I KNOW WHEN MY PACKAGE HAS SHIPPED?

As soon as UPS picks up your package and enters it into their system, they will send you an email with your tracking number. With this number, you can follow the progress of your package.

HOW DO YOU PACKAGE YOUR SPICES?

Our spices are sold in resealable plastic bulk bags and flint-glass jars. For most spices, you can choose bags or jars; there are a few that come either only in bags or only in jars. Bags and jars are both available in a range of sizes.

WHAT IS YOUR RETURN POLICY?

It is our goal for our customers to be 100% happy with their spice purchases. This is why we strive to carry only the very highest quality of spices, herbs and seasonings, and grind and mix our blends fresh weekly, in house. If you feel a product is not up to snuff, we will gladly refund your money. Our products are considered food products, and as such are not exchangeable. Non food products such as books and peppermills are returnable for up to 60 days. We will instruct you as to what you should do if you simply contact us. Any mistakes on our part will be addressed within 24 hours, and of course we will ship you the correct item asap. We really want our customers to be completely satisfied and we take great care in making sure this happens.

WILL YOU ADD MY EMAIL ADDRESS TO YOUR MAILING LIST AUTOMATICALLY JUST BECAUSE I ORDER SOMETHING FROM YOU?

Absolutely not! Unless you check the add me to your mailing list checkbox on the order verification page, or send us an e-mail message asking us to do so, you won’t receive unsolicited email!

WHAT IS YOUR PRIVACY POLICY?

Mexican Food Products does not sell, rent, or share any of your personal information to any third party. Your information is used for the sole purpose of completing your purchase or contacting you regarding your purchase.

WHAT IS THE BEST WAY TO STORE MY SPICES?

You want to get them into some kind of airtight container. Glass jars are the ideal storage container. Air, heat, and light are the enemies of fresh spices, so an airtight container in a cool, dark place like a cabinet is ideal. You can also add to the life of your spices by storing them in the refrigerator; the only problem with this is, out of sight, out of mind. The worst place to keep your spices is above the stove because the heat from the oven will destroy the essential oils in the spices.

HOW LONG DO SPICES LAST?

Whole spices can last several years. Once spices are ground their volatile oils have been released and they are already beginning to dissipate. We recommend not buying a larger amount of an individual ground spice than you expect to use within a year. Old spices will not make you sick, they just won’t accomplish their true purpose. A good, simple test is to smell them. If you don’t get a scent, it’s time to throw them away. A fun way to throw them away is to toss them on your grill when cooking. This is a way to release the last little bit of volatile oils that might still remain, and put flavor into your grilling food!

HOW DO I SUBSTITUTE A DRIED HERB FOR A FRESH HERB?

Generally speaking, you use one third the amount of dried as you would fresh. If your recipe calls for one cup of fresh dill, use 1/3 cup of dried. Basil is one exception, however, where you use half as much dried as you would fresh.

CAN I BUY WHOLESALE?

We do sell to many restaurants, caterers, bakeries, etc.  Generally speaking, we offer a wholesale discount. Products that are difficult to source, or rarely available generally can not be discounted. Please email mexicanslowfoodproducts@gmail.com and tell us that you would like to set us a wholesale account and we will send you our form.